Service Policy

This Service Policy outlines the standards, delivery, and support parameters for the services provided by Learnex ("we", "us", "our"). By using our services, you agree to the conditions detailed in this document as well as our Terms of Service and Privacy Policy.

1. Service Description

Learnex provides an AI-powered educational platform that enables users to upload course materials and automatically generate study aids, including explanations, quizzes, flashcards, and narrated lessons. Access is provided via a subscription model with varying tiers (e.g., Free, Explorer, Master) as outlined on our Pricing page.

2. Service Delivery

Digital services are delivered immediately upon successful account creation and subscription activation. AI-generated content generation times may vary based on server load and the size/complexity of the uploaded materials, though we strive for prompt processing. Priority generation is offered for certain paid tiers.

3. Support Services

We provide customer support via email at [email protected]. Our target response times are:

• General inquiries: within 24 hours
• Billing issues: within 4 hours
• Technical support: within 12 hours

Master-tier subscribers receive priority 1-on-1 support and expedited handling.

4. Maintenance & Uptime

We aim to maintain 99% uptime for the Learnex platform. Occasionally, we may need to perform scheduled maintenance. We will notify active users in advance of any planned downtime that exceeds 2 hours. Unplanned outages will be addressed immediately, and status updates will be provided via our communication channels.

5. Payments & Pricing

All prices displayed and processed are in PKR (Pakistani Rupees) unless explicitly stated otherwise. We use third-party payment processors (e.g., PayFast, polar) to handle transactions securely. Subscription renewals occur automatically based on your chosen billing cycle until cancelled.

6. Cancellations & Refunds

Users may cancel their subscriptions at any time via their account settings. We offer a 7-day money-back guarantee for initial purchases. Please refer to our Refund Policy for comprehensive details on how refunds are processed.

7. Contact Information

If you have any questions or require assistance regarding our Service Policy, please contact our Local Office:

Learnex Pakistan
street-23/7, floor no:3 H.N: 302, backside of sonysweets
DHA-phase-5, Karachi, Pakistan
Phone: +92 3377033279
Email: [email protected]