Refund Policy

We want Learnex to be useful for your studies and completely transparent about billing. This Refund Policy explains how cancellations, refunds, and billing issues are handled for paid Learnex subscriptions.

1. Subscriptions

Learnex offers paid subscription plans (currently "The Explorer" at $4.99/month and "The Master" at $7.99/month) that renew automatically at the end of each billing period unless you cancel. Your subscription price and billing frequency are shown before you complete your purchase.

Payments for Learnex subscriptions are processed by our payment processor and merchant of record. Learnex never receives or stores your full card details.

2. 7-Day Money-Back Guarantee

If you are not satisfied with Learnex within the first 14 days of your first paid subscription, you may request a full refund. No questions asked.

To request your refund under this guarantee, email us at [email protected] within 14 days of your initial charge with the subject line "Refund Request" and include the email address on your Learnex account. We will process your refund within 5 business days.

This 7-day guarantee applies once per customer account to a first-time subscription purchase. It does not apply to renewal charges, plan upgrades, or accounts that have been previously refunded.

3. Cancelling Your Subscription

You may cancel your subscription at any time from your Account Settings page. Cancellation stops future renewals immediately.

After cancellation, you retain access to your paid plan's features until the end of the current billing period. No partial refunds are issued for unused days in the current billing period unless you are within the 7-day guarantee window described above.

If you have trouble cancelling through Settings, email [email protected] and we will cancel on your behalf within 1 business day.

4. Refunds Outside the 7-Day Window

After the 7-day guarantee period, we do not offer refunds for subscription renewals or partial billing periods as a general policy. However, we review exceptional circumstances individually. A refund may be approved for:

• A duplicate charge — you were billed more than once for the same billing period.
• A charge made after a confirmed cancellation due to an error on our side.
• A significant technical issue that prevented you from accessing the paid features for a substantial portion of your billing period and we were unable to resolve it within a reasonable time.

To request a refund under these circumstances, contact us at [email protected] with your account email, the charge date, and a brief description of the issue. We respond to all refund requests within 3 business days.

5. Processing Refunds

Approved refunds are returned to the original payment method used for the purchase. Depending on your card issuer or bank, refunds typically appear within 5–10 business days.

6. AI-Generated Content and Usage

Learnex uses paid third-party AI infrastructure to generate study materials, including explanations, quizzes, flashcards, audio, and video lessons. These costs are incurred per use. Requesting a refund does not reverse or delete content that has already been generated for your account.

7. Chargebacks and Payment Disputes

If you believe a charge was made to your card without your authorization, please contact us at [email protected] before initiating a chargeback with your bank. We will investigate promptly and work to resolve any legitimate billing error directly with you. We cooperate fully with payment processors on all dispute investigations.

8. Consumer Rights

Nothing in this Refund Policy limits any mandatory consumer protection or statutory refund rights that apply to you under the laws of your country or region. If applicable law grants you stronger refund rights, those rights take precedence.

9. Changes to This Policy

We may update this Refund Policy as Learnex or our payment arrangements change. We will update the "Last updated" date when we do. Changes do not affect refund rights that applied to a transaction completed before the change.

10. Contact

Questions about cancellations, billing, or refunds? Contact us at [email protected]. We aim to respond within 1 business day.